CUSTOMER
Zippo
HEADQUARTERS
Bradford, Pennsylvania
INDUSTRY
Lighters and accessories
BUSINESSES NEEDED
Accelerate revenue results, better connect with their customer, and enhance the Brand.
This case study highlights how Zippo was able to accelerate revenue results and enhance customer experience thanks to eCommerce integration. With the help of Chief Digital Advisors, VL OMNI, Shopify, and ShipperHQ, the retailer has been able to reduce cost and operational complexity.
How did VL OMNI configured the Shopify Plus and ERP integration?
VL OMNI was introduced to the project to implement a bi-directional eCommerce integration between Shopify Plus and Zippo’s ERP system. VL quickly configured a Shopify ERP integration that meets the complex set of requirements necessary for Zippo to manage and approve customized product orders and seamlessly transport approved orders between systems for fulfillment.
In fact, the solution provided comprehensive error reporting that followed internal IT guidelines. This ensured that any errors in data would be highly visible within Zippo, improving issue resolution time