SERVICES
ERP Integration
CONNECTORS
Tecsys ERP
HEADQUARTERS
Canada
INDUSTRY
Art and Craft Supplies
CUSTOMER
Art Supplies Merchant
BUSINESSES NEEDED
Strategic consultation to streamline international operations through Shopify Plus to Tecsys ERP
EXECUTIVE SUMMARY
Established in 1911, the art supply store has a rich history and has evolved into an eCommerce player. Originally focused on custom framing, they now offer a range of artist materials and photography equipment. Known for their commitment to quality and customer service, the store has successfully transitioned into its fourth generation of family ownership.
Navigating Uncertainties: Strategic Consultation Unleashed
Facing uncertainties about Tecsys SMB ERP functionality, the store sought VL OMNI’s expertise to establish a robust integration strategy. VL OMNI, with a solution-focused approach, provided a comprehensive scope of integration possibilities. Through weeks of consultation, VL OMNI worked with Tecsys to compare desired functionality against available integration points.
Cracking the Code: VL OMNI’s Agile Data Integration Magic
The consultations uncovered desired functionality, identified labor-intensive processes for automation, and facilitated strategic planning. The process bridged communication gaps between eCommerce stores and ERPs, designing an agile and scalable data integration solution tailored to the store’s unique needs.
Desiring integration functionality for Orders, Shipments, Inventory, Price, Product, and Returns, the store worked closely with VL OMNI and Tecsys to align front-end functionality, business processes, and customer experience goals. The collaboration ensured a smooth launch after validating the strategy against data points available from all parties involved.
Beyond Borders: Smooth Sailing into the US Market
Following the successful launch of the Canadian store, the expansion to the US market involved cloning the existing integration with adjustments for specific shipping, tax, and payment methods. VL OMNI continues to collaborate to support the store’s strategic growth goals.
Unlocking Business Brilliance: The Wonders of Tecsys Shopify Integration
The integration brought several benefits, including:
- A holistic view of the business
- Agility in adapting integrations to match business needs
- Timely order fulfillment, improved workflow functionality
- Accurate product availability,
- Faster order processing
- And real-time visibility into order status and sales channels.
The consultative processes conducted by VL OMNI empowered the store to align back-end integration with front-end customer experience strategy and growth goals. Ongoing strategic planning ensures operational efficiency and supports future eCommerce growth goals.
