VL OMNI Announces Gorgias – Amazon Integration Connector

On July 18th at IRCE 2019, VL OMNI officially announced their first VL OMNI-Gorgias Amazon Connector, integrating the highest-rated customer service and live chat helpdesk with Amazon. 

Merchants using the Gorgias platform can now integrate their Amazon Seller Central account in a self-serve ecosystem, and can fully integrated and be ready to serve Amazon customers on the Gorgias interface in minutes.

The VL OMNI-Gorgias Connector for Amazon extends the powerful Gorgias platform beyond just Shopify and Shopify Plus into Amazon, with plans for further integration to other platforms to be launched by VL OMNI for Gorgias in the near future. Merchants using the Gorgias platform can now integrate their Amazon Seller Central account in a self-serve ecosystem, and can fully integrated and be ready to serve Amazon customers on the Gorgias interface in minutes. Merchants on both Shopify/Shopify Plus and Amazon can now manage all customer support requests from email, live chat, phone, and social media, including editing/refunding orders, cancelling subscriptions, awarding loyalty points, and more in one click. Merchants using Shopify or Shopify Plus who also sell on Amazon can now automatically manage customer support requests from both channels in a single, unified customer management ecosystem on Gorgias. With the VL OMNI Gorgias-Amazon Connector, Merchants on Gorgias will see Order, Item and Customer information from Amazon alongside their customer requests from Shopify/Shopify Plus, empowering Merchants to quickly respond to Amazon customer inquiries just as they would for Shopify customer inquiries—all through the unified Gorgias dashboard. Setting up your VL OMNI Gorigas-Amazon Connector is a work of mere minutes. 

ABOUT VL OMNI

VL OMNI is a cloud based, EU-GDPR compliant platform for agile and scalable iPaaS Data Integration. We consult to create strategic data integrations that maintain a central point of data truth. Business agility and scalability is enhanced while incorporating business rules to maximize efficiency and actualize on core strategies. 

Learn more about our Connectors

ABOUT GORGIAS

Gorgias transforms your customer support into a profit center. It enables over 1200 Ecommerce merchants to manage all their customer service  – Facebook, emails, chat – in a unified platform integrated with Shopify. Developed with Automation and Monetization at its core, Gorgias builds your brand with each customer interaction.

Learn more at Gorgias.io

 

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